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Terms and Conditions

This website is provided “as is” without any representations or warranties, express or implied. Encompass Health Services makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, Encompass Health Services does not warrant that: this website will be constantly available, or available at all; or the information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind.  If you require advice in relation to any legal, financial or medical matter you should consult an appropriately licensed professional.


Encompass Health Services will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

to the extent that the website is provided free-of-charge, for any direct loss; for any indirect, special or consequential loss; or for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if Encompass Health Services has been expressly advised of the potential loss.


Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit Encompass Health Services liability in respect of any:

death or personal injury caused by Encompass Health Services negligence; fraud or fraudulent misrepresentation on the part of Encompass Health Services; or matter which it would be illegal or unlawful for Encompass Health Services to exclude or limit, or to attempt or purport to exclude or limit, its liability.


By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If you do not think they are reasonable, you must not use this website.


You accept that, as a corporate entity, Encompass Health Services has an interest in limiting the personal liability of its officers and employees.  You agree that you will not bring any claim personally against Encompass Health Services officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect Encompass Health Services officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Encompass Health Services.


If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

Privacy Policy

This practice is committed to complying with the Privacy Act 1988 and the Australian Privacy Principles 2014 and the privacy provisions of all applicable legislation.

This privacy policy covers all personal information we hold, that is, information, or an opinion about an individual, whose identity is apparent, or can be reasonably ascertained, from that information or opinion. This includes information we have collected from people through our office, over the phone and over the internet.

Collecting information: We will only collect information that is necessary for good health care and aim to ensure that any information we hold is accurate, complete and up-to-date. Please notify us of any changes to your contact details or your health status which may impact upon your treatment. Disclosing information: We will only disclose personal information in accordance with the Privacy Act.

This means that personal information may be disclosed:

·       For the purposed for which we have advised that we are collecting it, and for related purposes that the individual would reasonably expect

·       where we have the consent of the individual to do so

·       As required by law

·       Under other circumstances where permitted under the Act.

Access to personal information: If you would like to discuss any aspects of our privacy policy, or review your health records, please advise your therapist. Our practice may occasionally need to deny access to information in accordance with the exemptions contained in the Act.

Security: Our goal is to protect the personal information collected by our practice and its associations. Personal information will be managed confidentially and securely and destroyed appropriately when no longer required. This practice has systems in place to protect the security of our health records. They are kept in a secure location; and no unauthorised person has access to

Data quality: We will take all reasonable steps to ensure that the data we collect, use or disclose is accurate, complete and up to date, and has been obtained directly from individuals or other reputable sources.

Availability and review of policy: We will make our privacy policy available and will provide a link to this policy from our website.

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