Starting services under a Home Care Package can feel like stepping into unfamiliar territory — new terminology, lots of paperwork, and plenty of choices to navigate. But at Encompass Health Services, we’re here to make that experience clearer, calmer, and tailored to you.
Whether you’re just getting started or helping a loved one organise care at home, here’s what to expect when you become an Encompass client — and how we help you avoid the common bumps along the way.
1. Getting Started: What the Pathway Looks Like
Becoming a Home Care Package client with Encompass begins with a simple philosophy: your care, your way. From the initial referral to your first home visit, we take the time to understand who you are and what matters most to you.
During the initial visit, one of our team members will come to your home to get to know you, your goals, and your environment. This is more than a checklist — it’s a conversation. Whether you want help adjusting your home to make it safer or just need someone to listen, we’re here for it.
2. Feeling Overwhelmed by Options? You’re Not Alone
When you first start home care, it’s easy to feel like there are too many choices — physiotherapy, OT, personal care, domestic support, dietetics, social activities, nursing, and more. It can be hard to know where to begin.
That’s where we come in. Our role is to help you understand what’s available and guide you toward the services that genuinely support your goals. We’ll never recommend something you don’t need, and we always take your preferences into account.
3. Understanding the Costs: No Surprises
We know that navigating service fees and inclusions can be confusing. At Encompass, we prioritise clear communication. Before anything begins, we’ll walk you through your Home Care Package budget and explain exactly what’s included — no hidden fees, and no fine print.
You’ll have a full picture of your care plan and costs so you can make informed decisions every step of the way.
4. Ongoing Support: Our Follow-Through Sets Us Apart
Starting care is just the beginning. At Encompass, we regularly check in to make sure your services are still the right fit. If your situation changes, we’re here to adjust things quickly — whether that’s adding more support, scaling back, or changing your care focus.
You won’t be left wondering who to call or how to make a change. We stay in touch and remain responsive, so you always feel supported.
5. Forgotten to Mention Something? That’s Okay
It’s normal to think of a question or request after the visit is over. Don’t worry — we make it easy to get in touch. Whether it’s a small preference or something bigger, you can contact us anytime, and we’ll do our best to respond quickly and clearly.
6. We’re Flexible, Because Life Doesn’t Stand Still
Life can change from week to week — and your care plan should be able to change with it. We’re flexible and responsive when it comes to adjusting your services, whether that’s a temporary tweak or a more permanent change. We’ll work with you, not against you.
7. Our Care Comes with a Human Touch
More than anything, we want you to feel comfortable and cared for. At Encompass, we don’t just provide health services — we build genuine relationships. Our team takes the time to connect, encourage, and celebrate your wins, whether it’s getting back into the garden, feeling stronger on your feet, or simply having someone to talk to.
Final Thoughts: Home Care with Heart
Being a Home Care Package client doesn’t need to feel complicated. With Encompass Health Services, you’ll have a clear path, ongoing support, and a team that truly listens. We focus on providing flexible, transparent, and compassionate care — because your journey deserves nothing less.
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Learn more about our in-home allied health services for a Home Care Package Sunshine Coast.