When it comes to home care, it’s easy to feel like just another number. But that’s not how we do things at Encompass Health Services.
We believe quality care starts with genuine connection — listening closely, responding thoughtfully, and making sure every service is tailored to you. Whether you’re receiving physiotherapy, occupational therapy, speech pathology or dietetics through your Home Care Package, we keep the focus where it belongs: on your comfort, your goals, and your peace of mind.
Here’s how we make that happen.
1. Listening — and Really Hearing You
From the first phone call to our visits in your home, we take the time to understand your needs, concerns and preferences. Our team asks questions that matter — not just about your health, but about your routines, your support network, and what helps you feel at ease. You’re never rushed, and you’re always heard.
2. Personalised Plans, Not One-Size-Fits-All
Your health, your home, and your goals are unique — your care plan should be too. We create tailored support plans that reflect what’s important to you. Whether you need a few sessions to build confidence after a fall, or regular support to manage daily routines, your plan is built around your lifestyle, not just your diagnosis.
3. Care at Your Pace
We understand that trust takes time. That’s why we never rush decisions, paperwork, or treatment. If you want to go over something more than once, we’ll happily do that. Your comfort is a priority at every step.
4. A Team You’ll Feel Comfortable With
Our team are not only qualified, they’re chosen for their warmth, professionalism and ability to connect. We aim to match you with a clinician or support person who suits your personality and preferences. And if something isn’t quite right, we’ll work with you to make a change — no awkward conversations needed.
5. Easy Communication
Need to ask a question, change an appointment, or check on a service? We make it easy to get in touch. You can call or email us and expect a prompt, friendly response. We’re here to support you, not to make you chase us.
6. Clear, Simple Pricing
We believe in complete transparency. You’ll always receive clear information about costs, services, and what’s included — with no hidden fees or fine print. We’ll talk you through everything so you feel confident and informed.
7. Flexibility When Life Changes
Your needs might change from week to week — and we’re prepared for that. Whether it’s a short-term change to your therapy schedule, or a longer-term shift in your care plan, we’ll adapt with you. It’s part of how we provide responsive, respectful care.
8. You’re in Control
At Encompass Health Services, we believe great care empowers you. That means involving you in every decision, checking in regularly, and making sure you feel confident in the support you receive. Our job is to help you live well, in your own way.
Putting You First — Always
We’re proud to support older adults across the Sunshine Coast with in-home allied health and home care services that are built around you. Your safety, comfort and wellbeing are always our focus.
If you or a loved one is looking for respectful, personalised support at home — we’re here to help.